Information / FAQ's
RMA Request Page
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Order Status / Tracking
Contact Information:
10829 Trinity Road, Hesperia, Ca 92345 (Sorry, NO will calls or drop offs). Parts do not ship from this location.
(760)949-3188. Fax number available upon request.
We sell parts for Acer, Compaq, Dell, Gateway, HP, IBM/Lenovo, Sony and Toshiba.
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All ordering is done through this secure website. Each order is accompanied by an order confirmation email and a follow-up email with a UPS tracking number. When you place an order with us, you will be connected to our web site through SSL using https. That means that the connection to our server from your computer has been encrypted in a way that others cannot evesdrop. When you place your order and enter the credit card number your credit card number is sent for verification check on a secure line to our bank and then encrypted using MD5 encryption if needs to be sent through email correspondence with you. This ensures that the number cannot be viewed and understood by others (human or computers). Credit card numbers will always be encrypted. Your email address you provide during the checkout phase will only be used to contact you with a UPS tracking number or further instructions regarding your order. We do not use your email address for any other purpose. We will not put you on a mailing list or distribute your address.
We accept VISA, MASTERCARD and PayPal. Since we are located in California, sales tax will be added to orders placed from within California.
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Each part carries a warranty against defects. The warranty period starts on the date of the invoice and must be received for exchange within the specified warranty period. An approved RMA is required for exchange for the same part only and there are no refunds. Keyboards, batteries, hard drives, cd drives, drive caddies, fans, cables, hinges, plastic covers, palmrests, plastic casing and ac adapters carry a one year (365-day) warranty. Inverters, lcd displays, all circuit boards and cpu's carry a 30-day warranty. DC jacks, drive adapters, power cords and any other part not listed carry no warranty. Memory modules carry a lifetime warranty.
RMA Request Page
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We ship out all parts via the United Parcel Service. All parts are shipped same day if ordered by 12pm PST Monday thru Friday. Saturday and Sunday orders will ship the following Monday. Holidays and bad weather may delay shipment pickup. Shipping prices are determined during checkout. Our part's detail pages also includes a shipping calculator for the part being displayed.. Parts refused at delivery time are subject to a 15% restocking fee in addition to $10.00 to cover shipping fees back to us. Shipping charges are not refunded.
We do not ship to APO, P.O. Boxes. Signature upon delivery is REQUIRED. Each part we sell is individually sealed in an anti-static bag and packed beyond UPS minimum shipping requirements for the protection of the contents shipped. Canadian and Puerto Rico orders require customer to pay international duty and taxes for receipt of poduct.
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MORE PARTS:
DC Jacks
LCD Displays
Mobile CPU's
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